Privacy Policy

Effective Date: March 23, 2024

Below, you will find The Journey Intended Privacy Policy. It explains how our company (collectively “we” and “us”) uses, collects, and discloses personal information and data we collect from you and about you. We are committed to protecting your privacy, and this privacy policy (“Policy”) is intended to describe our information collection and dissemination practices in connection with The Journey Intended LLC website located at www.TheJourneyIntended.com. This Policy applies to every type of interaction we may have with you, including emails, phone calls, and the use of our website.

Your privacy and security are important to us. At The Journey Intended, we strive to protect your personal information and data. To ensure that we are doing our best to protect your privacy as best we can under the law, we will continue to review our website and update our privacy policy when necessary to reflect any relevant changes to our site or our practices.

As a general practice, we never sell personal information or data to marketing firms, and we limit data sharing to purposes related to providing our Services and fulfilling our legal obligations.

We do not, and will not, sell your information to third parties.

We collect the minimum information required for quality service and user experience.

While transmitting data via the Internet has risks, we continuously work to improve website and client account security to protect shared information. However, the use of services such as credit card processors is currently unavoidable. Nevertheless, we want to assure you that we do not and will not allow any information shared about you with these parties (which you’ll find described below) to be used by them to market to you independently.

We understand that every individual who uses our website or services is putting their trust in us with their data. As a company, we take pride in our privacy policy and prioritize the protection of user data. We also recognize the responsibility to be transparent with our users and honor the trust they have placed in us.

Please take the time to review the entire Policy and feel free to contact us using the contact information below if you have any questions. By using our website, you consent to the collection, use, and disclosure of your information in accordance with the Policy.

PRIVACY POLICY AGREEMENT

Notice

This Privacy Policy describes how The Journey Intended (collectively “The Journey Intended”, “we” and “us”) collects, uses and discloses personal information we collect from you and about you. It applies to all of the interactions we may have with you including your use of our website, telephone calls, email exchanges, etc. Because this Privacy Policy is part of our Terms of Service, it governs your use of our services and products (“Services”) and, by using our Services, you accept the terms of this Privacy Policy.

Our security measures are designed to safeguard data from unauthorized access, theft, or loss while also ensuring that systems and data are readily available when needed. We prioritize accuracy and completeness in the processing of data. Additionally, we place a strong emphasis on confidentiality, limiting access to data based on authorized roles. This allows us to protect client privacy by safeguarding personal information.

If you have a disability that makes it difficult for you to read or use this Privacy Policy in its current format, please contact us at the contact information below so that we may assist you. You can reach us by phone at 585-326-4336 or by email at support@thejourneyintended.com.

Collection and use of personally identifiable information:

INFORMATION WE COLLECT

The types of information we may collect about you include:

Personally Identifiable Information: To provide exceptional services and receive payment for those services or to process your donations, we are often required to collect certain information from you such as your name, address, telephone number, email address, banking information, credit card and debit card number, user name, Internet Protocol address (“IP address”), and other online identifiers.

Internet Information: To improve our website’s performance, we collect user data, including information about your internet browser, your interaction with our website, and advertisements. We also gather additional data about our website visitors, such as browser settings, operating systems, referring/exit pages, and clickstream data.

Written Information: If you exchange emails with our customer service representatives, we may retain the email thread to help improve our training and Services.

HOW WE OBTAIN YOUR INFORMATION

Disclosure of information:

When you fill out a form online, send us an email, or talk to us on the phone, you are providing us with information about yourself, which we use as the primary source of data collection. We may also gather information about you indirectly when you interact with our website, using cookies and other tracking technologies as described below.

Affiliates: We may collect your information from our affiliates in order to provide you with the best possible Services. For instance, if you have shown interest in a Service that we offer, or if another company has contracted us to provide therapeutic services for their customers and you happen to be one of those customers, we will be provided with your information.

Service Providers: We may collect information about you from our service providers. Service providers are entities we have contracted with and employ to provide Services that help us fulfill our business needs.

HOW WE USE YOUR INFORMATION

At our company, we collect information about you to provide you with the best possible Services. We use this information to personalize and enhance your experience with our website. Additionally, we may utilize this information for the following purposes:

Provide Services to you: When you sign up for our services, the information you provide us is used to fulfill those services. We collect this information to perform necessary tasks such as sending you email or postal mail, completing purchase transactions, providing customer support, and managing customer relationships. Additionally, we may use your information to improve our Services and operations.

Analytics: We gather data to perform various types of analytics, including analyzing how visitors interact with our website. This includes information on where visitors arrive at our site, links they click, text they enter, and mouse movements they make while using the site. This helps us understand how our site is being used, detect potential fraud and threats, and improve our services.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We will retain your Personal Information and Sensitive Personal Information for as long as necessary to provide you with our services to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We may also retain this information in our archives even after it has been removed from our website. After the service is concluded, we will retain any collected information for the maximum amount of time allowed by law and may be subject to exemptions under the GDPR, CCPA, and CPRA 1798.145 (a)(1), (3), (4), (5), (6), (7), and/or (b).

HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES

Choice

Our website uses "cookies" to enhance your online experience. A cookie is a small text file that a web server places on your device. These cookies are unique to you and can only be read by the web server that issued them to you. If you register an account with us, cookies help us remember your specific information on your subsequent visits. This makes it easy for us to retrieve your personal information when you return to our website. Most web browsers automatically accept cookies, but you can change your browser settings to decline them if you prefer. However, if you choose not to allow cookies, you may not be able to log into your account or enjoy the full interactive features of our services.

We also use a technology known as web beacons or "clear gifs" to track referrals from our partners and affiliates. This helps us to better manage content on our website. Clear gifs are tiny graphics that have a unique identifier and are similar in function to cookies. They are used to track the online movements of web users.

Our partners and affiliates may use cookies and web beacons to collect information about your activities on our site. Our privacy policy does not cover the use of tracing technologies by our service providers, technology providers, or other third parties.

SHARING OF PERSONAL INFORMATION WITH THIRD PARTIES

We are committed to keeping your personal information confidential. Except as disclosed in this Privacy Policy, we do not disclose personal information to any companies not part of The Journey Intended, its parent, affiliates, subsidiaries, or related entities. Although, as discussed below, we may provide some personal information to certain service providers and other third parties, in no event will we sell your personal information as part of a customer list or similar transaction for unrelated parties to independently market to you.

We may share personal information with trusted third-party professionals, partners, and affiliates who perform services on our behalf, such as analytics, credit card processing, legal assistance products, etc. These are services that we cannot provide internally. These entities have access to the personal information needed to perform their functions and are obligated to keep the personal information confidential and secure. Service providers are not authorized to use the information we share with them for any purpose other than providing services to us or you.

As per the law, we may be required to disclose information in response to a subpoena, a lawful request by a public authority, or similar legal process. This may include meeting national security or law enforcement requirements. We will also disclose information when we believe in good faith that such disclosure is necessary to protect our rights, investigate fraud, or respond to a legal request. Additionally, we may disclose information to ensure your safety or the safety of others.

We may disclose information with government entities as required to fulfill the products or services you have purchased. Certain Personal Information may become public record when documents are filed with the federal or state government or with a court. This Privacy Policy does not cover such third-party actions or similar scenarios.

SECURITY

We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.

We strive to protect your personal information and data. To ensure that your information stays secure, we have implemented the following measures:

We store all personal information collected by the site in operating environments that are not accessible nor available to the public.

Before conducting any transactions that you have requested, we ask for certain client identifiers or other information to verify your identity.

We request proof of identity before we disclose your personal information.

We ask for certain client identifiers or other information to verify your identity before conducting the transactions you have requested.

We continuously review and update our security procedures, technology, and methods to secure information. However, please note that while we do our best to safeguard your personal information, no data transmission over the Internet or any other public network can be guaranteed 100% secure.

We want to assure you that safeguarding your personal information is our top priority and we are fully committed to it. We hope this message clearly conveys our dedication towards protecting your sensitive data.

CHILDREN UNDER THIRTEEN YEARS OF AGE

We enforce the Children's Online Privacy Protection Rule, commonly known as COPPA. It is important to note that our online Services are not intended for use by children under the age of 13. As a result, we do not knowingly collect personal information of any kind from children under 13 years of age. If you are under the age of 13, we request that you leave our website.

INFORMATION FOR CALIFORNIA AND TEXAS RESIDENTS

Your Data Protection Rights.

The Texas Data Privacy and Security Act (TDPSA) was passed in 2023 by the state of Texas. California passed the California Consumer Protection Act in 2018 (CCPA) and the California Privacy Rights Act in 2020 (CPRA).

The TDPSA, CCPA, and CPRA are laws that provide consumers with rights regarding their digital privacy and personal data. These rights include the ability to review any personal information that businesses have collected about them, the option to opt out of personal data sales, and the right to request that businesses delete their personal information. Moreover, consumers have the right to receive equal treatment and pricing when exercising these rights. However, some exemptions may apply, which will decrease or eliminate our obligations under the TDPSA, CCPA, and CPRA.

We do not, and will not, sell or share your information to third parties (as defined in the CPRA and TDPSA).

We do not share your personal information for targeted advertising purposes.

We ensure that any Sensitive Personal Information collected from you is used only as necessary to deliver the services and/or goods you have hired us for. However, you have the right to ask us to "Limit the use of Sensitive Personal Information. "Sensitive personal information includes social security number, account log-in information, financial information, geo-location, racial or ethnic origin, religious beliefs, sexual orientation, health information, biometrics, and communications to us (unless we were the intended recipient). Please note that this is not an absolute right, and we may be unable to limit the use of Sensitive Personal Information under a qualifying exemption.

You have the right to request access to and correction of your personal data.

Non-Discrimination.

If you choose to exercise your rights under the California Consumer Privacy Act of 2018 (CCPA), California Privacy Rights Act of 2020 (CPRA), Texas Data Privacy and Security Act (TDPSA), or the General Data Protection Regulation (GDPR), we assure you that we will not discriminate against you.

In Texas, if we deny your request, you have the right to appeal. If we reject your appeal, you may contact the Attorney General at https://www.texasattorneygeneral.gov/consumer-protection.

If you need to make a request about your data, get more information, or appeal a request denial, please contact us by email at support@thejourneyintended.com.

Once you have submitted your request, you will receive an email asking you to confirm your email address. Additionally, you may be required to provide additional information to verify your identity. We will attempt to verify your identity by asking for information that matches the details we have previously collected about you. If we are unable to do so, we may need you to provide further documentation for verification. It is important to note that, in compliance with TDPSA, CCPA, and/or CPRA, we cannot fulfill your request until your identity has been verified.

If you are unable to make a request yourself, you may choose someone to act as your authorized agent. To do so, you must provide us with a written permission allowing the agent to make the request on your behalf. Alternatively, you can provide us with a signed power of attorney. We will also need to verify the valid government-issued identification of both you and the agent.

INTERNATIONAL USERS

If you are located outside of the United States of America, please be aware that your personal information will be transferred to the United States of America, where the laws governing the use and protection of personal information may differ from those of your own country. By voluntarily submitting your personal information to us, you are consenting to the general use of such information as provided in our Privacy Policy, Cookie Policy, and Cookie Consent. You are also consenting to the transfer of your personal information to, and/or storage or processing of that information in, the United States of America. Please note that your information may be available to government authorities under lawful orders and laws applicable in the United States of America. By requesting our services, you are consenting to the transfer of your personal information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your own country.

GOVERNING LAW

This website is designed to be used only within the United States of America. Our aim is to safeguard the personal information of all our users and to comply with the relevant local data protection laws as far as they apply to our services. However, please note that our policies are primarily geared towards compliance with US laws and regulations, as our site is targeted at US citizens.

U.S. and International Employment Data Privacy

CONTACT US

Please contact us if you have any questions or comments about this Policy or our privacy practices.